LUTH-AR Policies and FAQ
WHAT IS YOUR RETURN POLICY FOR NEW PRODUCTS?
If you choose to return your product, all refunds are subject to a 12% restocking fee and will be applied to the credit card used for the original purchase after you ship it back to our facility or, if the product was purchased elsewhere, store credit will be issued. You should allow one to two billing cycles for the refund to appear on your statement.
If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.
To allow sufficient time to field test our gear in the environment of your choosing, if you find a newly purchased Luth-AR product unsatisfactory for any reason please send it back within 60-days of receipt for a full refund or exchange for another item(s). However, in either case, return and/or redelivery shipping costs are the customers’ responsibility.
WHAT IF I HAVE A DEFECTIVE PRODUCT?
Luth-AR is consistently recognized for its customer loyalty and we work hard to make sure that each purchase results in a customer for life! If you ever experience an issue with a Luth-AR product at anytime, please contact us directly via email at email@example.com or call 763-263-0166 and we’ll do everything within reason to help you.HOW DO I MAKE A RETURN?
To make a return, please take the following steps:
1) Before returning defective products please contact us first at firstname.lastname@example.org.
2) Ship the item back in the original packaging. If that is not possible, please wrap the item in bubble wrap or other quality padding and place in an appropriate box. The item must be securely wrapped inside the box during transport as we cannot be responsible for shipping damages, and please obtain tracking information in case the package is lost in transit.
3) Include a note containing your name, shipping address, phone number and email, and reason for the return (including information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
***Packages must be returned prepaid- we do not accept COD packages.
4) Send returned item(s) to:
16492 149th Street SE
Big Lake, MN 55309